Shipping

All items are dispatched from the FJ warehouse within 0-3 days from placing your order. The following table shows postage times from dispatch and only refers to business days.

COVID-19

We are still shipping items as normal during this time however, please be aware that COVID-19 has caused significant shipping delays worldwide. Please allow time for potential delays.

We are not currently shipping to a number of countries, to view this please check the updates from Australia Post International services here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates

Import Taxes and Duties

From Juliet is not responsible for import taxes and duties which may apply for international orders.

Tracking your parcel

A link to track your delivery will be emailed to you prior to dispatch.

Additional information

• Delays in transit and items lost in transit are out of our control and are not the responsibility of From Juliet. We will try our best to rectify the issue with you and the postage company.
• Once your order has been placed, no changes can be made. In the circumstance that you have entered an incorrect postal address, From Juliet cannot be liable for the delivery. If you have incorrectly entered your postal address, please contact us immediately at customercare@fromjuliet.com.au and we will try our best to rectify the issue for you.

If you have any questions or queries about you order with us, please contact us at customercare@fromjuliet.com.au We are happy to help! xx